About Us
About SureCare
SureCare Chelsea is a franchise of SureCare Community Services Limited owned and operated by Raida Care London Ltd.
At SureCare Chelsea, we aim to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation. We regularly review the services we provide to ensure that we are successfully meeting the needs of our service users and achieving their aims and objectives. We also encourage feedback from our clients, their relatives, friends and representatives.
Our person-centred approach to care allows us to provide tailor-made care and support packages that contribute to the overall health and well-being of our clients, whilst incorporating individual needs, wishes and preferences. SureCare Chelsea also strives to work in partnership with other services and health professionals, maximising the full potential of those we support.
About SureCare
Our Vision, Mission & Values
Our Vision
We aim to be recognised as the leading trusted provider of high quality care and support services to those in need of help and care, whatever their individual circumstances.
Our Mission
We consistently strive to provide our clients with high quality, person-centred care and support services that are tailored to the individual, enabling them to maintain their dignity and independence at home.
Our Values
We strive to improve the overall well-being and quality of life of our clients, by valuing Independence, Respect, Dignity, Trust, Reliability and Commitment to supporting people through all stages of life's journey.
In order to meet our clients’ individual needs, we at SureCare Chelsea ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. We also seek to ensure that our clients’ needs are thoroughly re-assessed as often as required, so that the care and support provided has the flexibility to respond to any change of needs. Through our services, we strive to assist our clients in maintaining their dignity and independence at home, as well as encouraging participation within our local community wherever possible.
SureCare Chelsea has rigorous recruitment and in-house training procedures, allowing us to consistently provide high quality amongst our team of care professionals. All of our staff are subject to enhanced Disclosure and Barring Service (DBS) clearance, and are regularly monitored and supported in their role. Full extensive training is provided, with career progression and personal development actively encouraged throughout. Through this, we strive to ensure that our services are delivered to the high and professional standard you’d come to expect from a nationally recognised care provider.
Our Leadership Team
About Raida
Raida has previously run several family owned enterprises and has a passion for the social care sector, shown by the voluntary work which she has been involved with throughout her life. She benefits from having the support of her husband in managing this business, which will afford her the time to look after what really matters to them – The quality of the service they provide.
The primary focus of SureCare Chelsea is the well-being of the clients for whom they’ve been entrusted to provide care. As far as they are concerned “if it’s not good enough for our dearest, it’s not good enough for our clients”. This is a value they expect their care workers to share with them and a key attribute they’re looking for when recruiting staff.
Raida and her husband decided to join the SureCare family because they felt they share the same values:
- To focus on maintaining and continuously improving the standard of care delivered in the domiciliary care sector
- Delivering the highest quality of person-centred care to meet the assessed individual needs and preferences of their clients
SureCare Chelsea aims to provide an enhanced choice of quality, person-centred care in the Royal Borough of Kensington & Chelsea and, in turn, be a key contributor to the continuous improvement of the standard of care provided to those in need.
