About Us
About SureCare
SureCare Glasgow is a franchise of SureCare Community Services Limited owned and operated by SC Healthcare Scotland Ltd.
At SureCare Glasgow, we aim to provide care, assistance and support in ways that have positive outcomes for all of our clients, whilst promoting and encouraging their active participation. We regularly review the services we provide to ensure that we are successfully meeting the needs of our service users and achieving their aims and objectives. We also encourage feedback from our clients, their relatives, friends and representatives.
Our person-centred approach to care allows us to provide tailor-made care and support packages that contribute to the overall health and well-being of our clients, whilst incorporating individual needs, wishes and preferences. SureCare Glasgow also strives to work in partnership with other services and health professionals, maximising the full potential of those we support.
About SureCare
Our Vision, Mission & Values
Our Vision
We aim to be recognised as the leading trusted provider of high quality care and support services to those in need of help and care, whatever their individual circumstances.
Our Mission
We consistently strive to provide our clients with high quality, person-centred care and support services that are tailored to the individual, enabling them to maintain their dignity and independence at home.
Our Values
We strive to improve the overall well-being and quality of life of our clients, by valuing Independence, Respect, Dignity, Trust, Reliability and Commitment to supporting people through all stages of life's journey.
In order to meet our clients’ individual needs, we at SureCare Glasgow ensure that a full care needs assessment is completed by our experienced staff and a detailed plan of care is agreed. We also seek to ensure that our clients’ needs are thoroughly re-assessed as often as required, so that the care and support provided has the flexibility to respond to any change of needs. Through our services, we strive to assist our clients in maintaining their dignity and independence at home, as well as encouraging participation within our local community wherever possible.
SureCare Glasgow has rigorous recruitment and in-house training procedures, allowing us to consistently provide high quality amongst our team of care professionals. All of our staff are subject to enhanced background checks under the Protecting Vulnerable Groups (PVG) scheme, and are regularly monitored and supported in their role. Full extensive training is provided, with career progression and personal development actively encouraged throughout. Through this, we strive to ensure that our services are delivered to the high and professional standard you’d come to expect from a nationally recognised care provider.
Our Leadership Team
About Sammira and Sumaira
Sammira and Sumaira launched SureCare Glasgow to follow their shared passion for supporting vulnerable people and to offer quality home care services in the local community. They previously noticed a lack of considerable options in the home care market, particularly as their older relatives were in need of suitable care services in later life. These experiences became the driving force behind Sammira’s and Sumaira’s desire to provide vital home care services across Glasgow so that other families wouldn’t face the same challenges in the future.
Before launching SureCare Glasgow, Sammira’s background and experience includes retail management and business development in her own successful property business. She is accustomed to providing tailored advice in a professional yet friendly manner, putting the best interests of her clients first. In bringing this caring nature and approach to the home care industry, she aims to ensure our clients and their loved ones feel at ease with our service.
As a qualified solicitor, Sumaira is an extremely diligent and focused individual. She has also been involved in the running of her family operated Childcare and Nursery business for several years. This has given her considerable experience of working within the care sector, as well as an understanding of the processes and expectations of the Care Inspectorate. Sumaira places quality at the heart of everything she does in order to make a positive impact in people’s lives.
Operating as a family-run business, SureCare Glasgow has a mission to provide individuals with compassionate, quality care that offers peace of mind. Together, both Sammira and Sumaira strive to ensure that our clients and their loved ones have a positive experience with us and receive services that focus on respecting the dignity and wishes of those under our care.
Registered Care Manager
Stephanie Crolla
With over 15 years of experience in health and social care, Stephanie brings strong leadership, compassion, and a deep commitment to high-quality care to her role as Registered Care Manager at SureCare Glasgow. Since joining the team, Stephanie has played an important role in supporting both clients and staff. She now leads the service to ensure the highest standards of care are delivered across every aspect of the organisation.
Stephanie holds an SVQ Level 3 in Social Services and Healthcare at SCQF Level 7, and has extensive experience supporting teams and services to maintain excellent care standards. She specialises in palliative and end-of-life care and was recognised nationally when she won Palliative & End-of-Life Care Practise Award at the Scottish Care Awards 2022, highlighting her compassionate and person-centred approach.
Throughout her career, Stephanie has successfully supported services through organisational transitions, including TUPE processes, while maintaining stability and continuity for both clients and staff. She has also led teams through multiple care inspections, achieving Grade 5 inspection outcomes, reflecting her focus on quality, compliance, and continuous improvement.
Stephanie believes that great care begins with strong leadership and a supportive team. She works closely with care workers, clients, and families to ensure care is delivered with dignity, respect, and understanding, and she is known for her calm, reassuring presence and hands-on management style.
Outside of work, Stephanie enjoys spending time with family and friends, and she values the importance of connection, kindness, and support – principles she brings into her role every day as she helps lead the SureCare Glasgow team in delivering care that truly makes a difference.
“Providing great care means listening, understanding what matters to people, and supporting them with dignity and compassion.”
Deputy Manager
Lisa Gay
With over 14 years of experience in the care sector, Lisa brings dedication, professionalism, and strong leadership to her role as Deputy Manager at SureCare. She plays an integral part in supporting both staff and clients, ensuring the delivery of high-quality, person-centred care every day.
Lisa’s career in care has been one of steady progression and commitment. She began as a care worker, working her way up through roles like Team Leader, Supervisor, and Coordinator, before becoming a Branch Manager. Along the way, she has gained a deep understanding of the care process from every level, informing her supportive and effective management style today. Lisa holds an SCQF Level 7 in Social Services and Healthcare, and an SCQF Level 10 in Care Services Leadership and Management, alongside extensive interest in dementia awareness and staff development training.
Dedicated to continuous improvement, Lisa takes pride in mentoring new care workers and leading the team towards their first Care Inspectorate visit. She finds great reward in being part of a supportive team that strives to enhance the wellbeing and quality of life of clients, while also appreciating the opportunities for ongoing professional growth within the sector.
Lisa’s approach to care centres on respect, individuality, and compassion. She believes that everyone deserves care that reflects their unique needs and preferences, to promote independence, dignity, and choice at every opportunity. Known by clients and families for going above and beyond, Lisa is often praised as friendly, approachable, and someone for whom nothing is ever too much trouble.
Outside of work, Lisa enjoys spending time with family and friends, relaxing at the cinema, and going on holiday. She brings a positive attitude, strong teamwork, and professionalism to her role, always ensuring clients receive safe, compassionate, and exceptional care.
“Supporting my team to deliver compassionate, person-centred care is what truly drives me.”
Care Quality & Training Lead
Nicola Vickers
With over 15 years of experience in the care sector, Nicola brings a wealth of knowledge, compassion, and leadership to the SureCare Glasgow team. Having joined SureCare Glasgow recently, Nicola has quickly become a key part of the service and now leads on care quality and staff training, helping to ensure our team continues to deliver high standards of care across every visit.
Her professional background includes a wide range of training and qualifications, such as Moving and Assisting of People, and Best Practice in Dementia Care. She is also trained in Overdose Prevention, Intervention and Naloxone. Throughout her career, Nicola has been recognised for her excellence in care, being a winner of a Palliative & End-of-Life Care Practise Award in 2022, and a finalist in the Great British Regional Care Awards 2024 for Team Leadership.
Nicola is passionate about maintaining high standards in care and supporting care workers to feel confident and capable in their roles. She’s known by clients and families for her warmth, reliability, and dedication, often being asked if she can become their permanent carer.
Outside of work, Nicola enjoys socialising with friends, attending concerts, and travelling with her son for his kickboxing and taekwondo competitions. She brings professionalism, empathy, and strong leadership to her role every day, helping ensure every client receives the kind of care she would want for her own family.
“Caring for others isn’t just my job, it’s something that truly makes a difference every day.”